ZUKU payment can be made through Mobile money i.e Mpesa, Airtel Money, and Equitel or through the bank and online via ZUKU website. Keep reading on about ZUKU Payment: Paybill Number and Customer Care
ZUKU was established under Wananchi Group with the aim of making home entertainment and communication services accessible to a rapidly growing African middle class.
Wananchi Group is a leading business which provides an affordable entertainment and connectivity for several countries across Sub-Saharan Africa.
In addition to phone and internet connection through Zuku fiber, Zuku Satellite provides digital TV content for millions of Kenyan households. See more details on the ZUKU website
How to make ZUKU Payments
ZUKU Paybill Numbers
Payments for ZUKU subscription through Mpesa Paybill numbers (Mpesa charges apply)
Payment Option Summary
- Mpesa payments use business number 320320 for TV and Internet service
- Mpesa payments use business number 320321 for Phone Airtime
- Airtel Money payments use Nickname ZUKUCATV for TV and Internet service
- Airtel Money payments use Nickname ZUKUVOICE for Phone Airtime
For support queries
Email: [email protected] or call;
Landline:020-5205205
Safaricom: 0719028200
Airtel: 0732132200.
ZUKU Payment for Fiber (Internet)
Procedure
- Access the Mpesa menu on your phone
- Select Paybill and enter business number 320320
- Enter your ZUKU account number
- proceed to complete your payment
- You will receive an SMS confirming the payments. It takes about 10 mins for your payment to appear in your ZUKU account.
To pay via Airtel Money
- Go to Airtel money option on your phone and select make payments option.
- Select Paybill followed by “OTHER” option
- Enter business name as ZUKUCATV
- Follow system prompts to complete your payment
- For Reference enter your ZUKU account number.
- You will receive an SMS and an email confirming the payments
- Payment will reflect on your Zuku account within 15 minutes
ZUKU Payment for Fiber Phone Airtime
Steps
- On your Mpesa menu, select Paybill option and enter business number 320321
- Enter your ZUKU account number under “Account number option
- Follow the system prompts to complete your payment
- You will receive an SMS confirming the payments. Payments take 2hrs on your ZUKU account
ZUKU Payment for Satellite TV
Steps
- Access the Mpesa menu on your phone
- Select Paybill and enter business number220220
- Enter your ZUKU account number
- proceed to complete your payment
- You will receive an SMS confirming the payments. It takes about 15 mins for your payment to appear in your ZUKU account.
Zuku Paybill Number Customer Care Contacts
For Zuku Satellite TV
Landline – 020 520 0025/020 3610 000
Mobile – +254 703 010 000
[email protected]
Zuku Fiber
Landline – 020 5205 205
Mobile : 0732132200 / 0719028200
[email protected]
ZUKU Customer Care Offices Location Countrywide
Head office
Gateway Business Park, Block E, Next to Parkside Towers, Msa Rd,
P O Box 10286-00100
Nairobi – Kenya
Telephone number: 0205200432
www.facebook.com/ZukuOfficia
twitter.com/Zukukenya
www.zuku.co.ke
Mombasa Town Office
Muslim Road, Opposite Sakina Mosque.
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
Nyali Office
Off Nyali Road, Above Nakumatt Cinemax.
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
Ngong Road
Junction Mall, 1st Floor Next to the Food Court
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
Buruburu
Rabai Rd, The Point Mall, Next to Naivas Supermarket, Ground Floor
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
Thika Road Mall (TRM)
Second Flr, Near Chicken Inn/Galitos
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
Parklands
Masari Rd, Diamond Plaza, Ground Floor, Next to Farrah Fabrics
Landline – 0205 205 205
Mobile – 0732132200 / 0719028200
E-mail – [email protected]
