This article will provide an in-depth analysis of the Safaricom Home Fibre packages, evaluating their quality, features, and overall performance. Stay tuned to discover how Safaricom’s offering compares to other home internet providers and find the best fit for your connectivity needs.
In recent years, Safaricom has emerged as a prominent player in the Kenyan telecommunications industry, not only limited to mobile services but also making significant strides in-home connectivity.
With the introduction of their fiber internet service, Safaricom generated a buzz among households, particularly in major urban areas, where residents sought a viable alternative to existing providers like ZUKU.
Since the project started, Safaricom claims to have laid over 5000 kilometers of cable internet and connected over 140,000 homes in towns like Nairobi, Thika, Mombasa, Nakuru, Kisumu, Eldoret, Kakamega, Nanyuki, Machakos, and Kisii.
The Safaricom home Internet unit was formed in May last year. It delivers fiber and other technologies to subscribers’ houses across the country.
“We have also connected 1,800 commercial buildings with Internet,” said Safaricom Chief Financial Officer Sateesh Kamath.
The Internet service encourages customers to use more data through value-added services and smart home technologies.
Why Safaricom Home Fibre
The growing subscription of on-demand services like Iflix and Netflix, allowing people to stream live programs, and more people opting to work from home have increased demand for Internet connectivity in residential buildings.
Safaricom has also signed deals with video streaming service providers such as Showmax and Kwesé, heightening the rising demand for home Internet.
In January, the telco cut mobile data charges for its Internet-enabled digital television decoders by 53 percent. This was in a bid to beat the competition in the home Internet space.
The set-top boxes, launched in 2015, were silently re-launched last November. This is two years after they were pulled out for an upgrade. Sales had flattened to 1,500 devices in the first seven months.
Although the demand is still high, home Internet is growing quickly in Kenya. Many companies, including Safaricom, Access Kenya, Zuku, Jamii Telecom and Telkom Kenya, are trying to Grab their Market Share.
Safaricom’s main competitor in the fiber to the home is Zuku, a very popular triple-play product that combines internet, telephone and TV.
It is rumored that Safaricom might launch a new version of the Safaricom Big Box. It will be equipped with streaming support, which would help it in its quest to gain a market share.
Safaricom Home Fiber Packages and Cost
There are 4 Safaricom Home Fibre packages designed to meet your everyday work, education and entertainment needs.
Customers can choose Fibre to Home internet packages starting from as low as Kshs2,500 per month with speeds of 5Mbps to Kshs 9,999 at 40 Mbps per month.
| Package | Speed | Monthly Cost | Validity Period |
| Bronze | 5mbps | 2500/- | 30 Days |
| Silver | 10mbps | 3499/- | 30 Days |
| Gold | 20mbps | 4999/- | 30 Days |
| Platinum | 40mbps | 9999/- | 30 Days |
How to Get Safaricom Home Fiber Connection
Dial *400#, select “Get Safaricom Home Fibre,” and follow the simple steps.
You will then get a call back from Safaricom within 48 hours. The Safaricom team will create an account for you, and you will be advised to make payment to your account. Your connection will be set up within 48 hours after payment.
Once registered, you will be given a router and access to credentials. They will enable you to have Wireless and LAN access with no installation charges. You only have to pay for the month you are subscribed to.
