GOtv Kenya 2024: Packages, Channels and Prices

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In today’s fast-paced world, having access to quality entertainment at home is more important than ever. With so many options available, choosing the exemplary TV service for your needs can be challenging. GOtv Kenya offers an affordable and reliable solution with various packages, channels, and competitive prices.

In this article, we’ll look closer at GOtv Kenya’s 2023 offerings, including their packages, channels, and prices. Whether you’re a sports fan, a movie buff, or just looking for quality entertainment, GOtv covers you. Keep reading to learn more about this popular TV service in Kenya and how it can enhance your home entertainment experience.

GOtv Kenya Packages

There are 5 GOtv Kenya packages available to the various economic classes of Kenyan citizens across the country.

  1. GOtv Supa, which offers over 70 channels.
  2. Max Package for 62 channels of local and international entertainment.
  3. GOtv Plus package that offers 45+ top-quality local and international channels
  4. Gotv Value for 35 channels and
  5. Lite Package, which offers 20 channels

Currently, the price of a GOtv decoder and GOtv Antenna is Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription.

GOtv Kenya Packages and Prices in 2023

Below is a price table for the different GOtv Kenya Packages Prices:

Package Number of Channels Price Ksh Monthly
GOtv Supa 70+ 1,749.00
GOtv Max 60+ 1,349.00
GOtv Plus 45+ 999.00
GOtv Value 35+ 649.00
GOtv Lite (Monthly) 20 199.00
GOtv Lite (annual) 20 1200.00
GOtv Lite (Quarterly) 20 500.00

GOtv Kenya 2023 Channels List

Here is a full list of GOtv Kenya channels for GOtv Supa, Max, Plus, GOtv Value, and GOtv Lite:

GOtv Lite Channels:

These are all the channels in the GOtv Lite Bouquet:

  • Maisha Magic East
  • SS Blitz Africa
  • Jim Jam
  • Akili Kids
  • AFRO Music English
  • Faith
  • Islam Channel
  • Emmanuel TV
  • Al Jazeera
  • eTV Africa
  • Inooro TV
  • KBC
  • NTV
  • KTN
  • Citizen TV
  • K24
  • KTN News
  • TV47
  • KASS
  • Kameme TV
  • Classic FM
  • Radio Milele
  • Maisha FM
  • Hope FM​

GOtv Value Channels:

The Gotv Value Bouquet includes all the channels in Lite plus the following:

  • Africa Magic Epic
  • Real-Time
  • E! Entertainment
  • Novela Magic​

GOtv Plus Channels:

GOtv Plus Bouquet includes all channels from GOtv Value and the following additional channels:

  • Maisha Magic Poa
  • Mambo Moto
  • Maish Magic Bongo
  • Telemundo
  • Zee World
  • Africa Magic Family
  • M-Net Movies 4
  • B4U Movies
  • SS Football Africa
  • ESPN
  • SS Select 2
  • PBS Kids
  • Disney Junior
  • Nickelodeon
  • MTV Base
  • Trace Mziki
  • Weru TV
  • TV47
  • Ramogi TV
  • Hope TV
  • CNN International
  • BBC World News
  • Discovery Family
  • National Geographic Wild
  • Food Network​ 

GOtv Max Channels:

GOtv Max Bouquet includes all channels from GOtv Plus and the following additional channels:

  • TV Novelas
  • ROK 2
  • BET
  • CBS Reality
  • Star Life
  • Movie Room
  • TNT Africa
  • SS La Liga Africa
  • SS Select 1
  • Cartoon Network
  • Trace Gospel
  • Discovery ID​

GOtv Supa Channels:

The highest GOtv Bouquet includes all channels from GOtv Max and the following additional channels:

  • Maisha Magic Plus
  • Africa Magic Urban
  • WWE
  • Studio Universal
  • ROK
  • KIX
  • Nick Jr
  • Nick Toons
  • Boomerang
  • National Geographic Channel
  • Honey​

Please note that the exact list of channels may vary slightly based on any recent updates from GOtv.

GOtv Kenya Pay Bill Number

GOtv Kenya offers various payment methods for its subscribers. Payments can be made through M-Pesa (Business No: 423655), Airtel Money (Business name: GOtv), Visa CardPesaPalCraft Silicon, or local banks.

To pay for your GOtv subscription via M-Pesa, you will need the GOtv pay bill number and your GOtv IUC number. The GOtv M-Pesa pay bill number is 423655. Payment through M-Pesa is convenient and fast, saving you precious time

Users can also use the MyGotv APP, USSD or MyGotv Web services to make payments.

GOtv Kenya Eazy Self Service

GOtv Kenya offers an online platform called Eazy Self-Service. This platform allows customers to manage their subscriptions, find the nearest GOtv dealers, upgrade or downgrade their subscriptions, clear error codes, and more. These actions can be done online from anywhere, providing customers with a convenient self-service option for managing their subscriptions.

How to Change GOtv Kenya Package

If you want to upgrade your GOtv subscription to GOtv Plus, SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request an upgrade.

If you have not done so, here is a video of how to open your GOtv account and activate your channels; enjoy.

How to Clear the Gotv Error E-16

Here are the steps to clear the E16 error on your GOtv decoder in Kenya:

  1. Ensure that your decoder is turned on.
  2. Visit the official GOtv website and click on Self Service.
  3. Click on the Help and Support Menu, then Fix errors. It will ask you to either sign in or Activate Now.
  4. Fill in the details. Enter your IUC number and select Error Correction Page.
  5. Select GOtvE16 and input your code display, then select the option Clear Error.

Alternatively, you can send an SMS with “RESET” followed by your IUC number to 22688 to clear the error message on your decoder.

How to Convert Your GOtv Kenya Decoder

To convert your GOtv Kenya decoder to show Free-to-Air (FTA) channels, follow these simple steps:

  1. Top up your Account by paying Ksh 1,800 to the GOtv Kenya Paybill number (423655).
  2. Contact GOtv customer care by using their self-care centre by dialling *423# and following the voice prompts or by calling their customer care service at 0711-066-000.
  3. Provide your IUC number to the customer care agent to associate your Account with the decoder.

It is important to note that simply making the payment without contacting customer care will not result in the conversion of your decoder. Additionally, even after converting your decoder to FTA, you will still be required to pay a recurring fee of Ksh 1,800 yearly for maintenance.

Gotv Kenya Self Help – Troubleshooting

Note:

  1. Turn ON your Decoder before you Pay Your monthly subscription.
  2. Pay an Extra amount like Ksh 10 on top of the Monthly Fee.
  3. In less than 5 minutes, your Account should be updated. If there is still an error message after 10 minutes, try the following to clear errors E16, E30, and E17

1st Method – Using USSD

  • Have your IUC number ready
  • Dial *423# on your phone and select the Gotv service option
  • Select the Reset option and follow the message prompts

2nd Method – Using SMS Service

Send a message with your IUC number to 22688. E.g., “RESET
2016807865”

3rd Method – Using Gotv Eazy Self Service

Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, and sign in using your Mobile number and IUC Number.

4th Method – Call Customer Care

Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods).

Suppose you are a Facebook fan; post on their page. Don’t Rest until your problem has been resolved.

Clearing the E-16 Error Message on GOTv Kenya Decoder

The e-16 error is usually a reception issue and not a payment issue. Check your aerial and adjust it to improve reception. Some people got an error message after converting their decoders to FTA (E016-0 – Service is currently scrambled).

It is straightforward to clear this message. Send an SMS with the word ‘RESET’ followed by a single space and your IUC number to 22688. For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.

Simon Mwangi
Simon Mwangi
Simon Mwangi is a finance expert and talented freelance writer with a background in banking and accounting. He simplifies complex financial concepts and produces top-quality content on various topics. Follow him on Linkedin to stay up-to-date on his work and connect with him.

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